Moving Team

If you are scheduled in the morning, your move team should arrive at your first location between 8:30 to 9:00 AM unless you have arranged a special start time.

Afternoon moves start between 11:00 AM and 3:00 PM. If you are scheduled in the afternoon, we will contact you on the day of the move to let you know when your move team will arrive. The move team will give you between 30 minutes to an hour notice.

We ask that you sign a Bill of Lading at the time we arrive. Throughout the day we will ask you to sign off that you are satisfied during each phase of your move. The Team Leader will document the amount of time spent on your move and calculate the final cost on the Bill of Lading.

Your move cost includes a destination fee (trip charge), billable hours, and any additional service fees specific to your move. The trip charge covers travelling to and from your location. Your billable hours start when we arrive at your first location and stop when we leave your last location.

The Minnesota Department of Transportation requires all moving companies to provide a minimum standard of coverage. This is defined as 60 cents per pound per item. An example: a 100-pound table would have standard coverage of $60. There is no charge for standard coverage insurance.

There may be situations when you would prefer to have additional coverage on certain valuable items. In those cases we offer the option of purchasing additional coverage at the rate of $5 per $100 of declared value. Your move team will offer you this coverage the day of your move.

Throughout the day the move team will take small breaks to plan and organize the move. The movers will usually take a 30 minute lunch break in transit to the new location. The lunch break will be taken off of the bill when the services are calculated.

It is not uncommon to tip your movers for doing a great job. Gratuity is optional, never expected, but greatly appreciated.

The Team Leader will review the final charges with you at the end of your move. Please have your preferred payment choice ready. We accept Visa, MasterCard, American Express, Discover, cash, and personal checks.

We take a $150.00 per truck deposit on all moves to secure your move team. All deposits are applied to the cost of the move, and are non-refundable within fourteen (14) days of your move date.

In the event that your move date changes please call us right away, we will be happy to reschedule your move. If the new move date is unknown we will hold your deposit for up to 90 days and apply it to the new move date.